Structured ticket workflows instead of chaos
Self-hosted helpdesk software with full control.
OFORK is open source ticket system software for support teams that want structured requests, practical workflows, and full control over their own infrastructure. Run it on your own servers, collect better customer input from the start, and avoid unnecessary SaaS lock-in.
No SaaS lock-in
Run OFORK on your own infrastructure and keep control over your data, environment, and deployment.
Structured requests
Use custom forms and clear workflows to reduce back-and-forth communication and improve ticket quality.
Direct support
Get support from people who know the system instead of being passed through a generic support chain.
Trusted by 300+ teams across Europe
OFORK is the official successor of the last free OTRS Community Edition (Version 6)
+ many more customers who prefer not to be publicly listed
Open source helpdesk software without unnecessary overhead
A practical ticket system for teams that want structured requests, faster handling, and full control on their own infrastructure.
Faster ticket handling
A clear interface helps support teams process tickets faster and stay focused on real work.
Custom request forms
Collect the exact information your team needs with individual customer portal forms.
Useful customer context
Keep important customer information directly visible in the ticket view.
Built-in surveys
Measure service quality with practical feedback surveys built into the system.
Open source and self-hosted
Run OFORK on your own infrastructure and stay in full control of your environment.
Direct support
No anonymous support chain. You work with people who know the system and understand how it works.
Transparent annual pricing
Professional support plans for an open source ticket system without typical enterprise software pricing.
Work through tickets faster
A clear interface built for daily support work
OFORK is an open source ticket system focused on fast ticket handling with a clean, structured interface.
The goal is simple: reduce overhead, reduce clicks, and help teams work through requests more efficiently.
If you want helpdesk software that stays practical instead of bloated, OFORK gives you a clear working environment for daily support operations.
Custom ticket forms for structured requests
Collect the right information from the start
OFORK lets you create individual forms for your customer portal so users can submit structured requests from the beginning.
Define exactly what information is needed for each request type and reduce unnecessary back-and-forth communication.
For teams looking for a self-hosted helpdesk with better request quality, custom forms are one of the fastest ways to improve response speed and internal efficiency.
All customer information directly in the ticket
Extra Files keeps important context visible
With Extra Files, your team can keep relevant customer or user information directly inside the ticket view.
Add notes, structured information, or documents so agents can see important context without searching through other systems.
Better visibility means better decisions, less switching between tools, and faster ticket handling.
Built-in customer feedback surveys
Measure support quality inside your ticket system
OFORK includes a built-in survey module that can be configured individually per queue.
You decide when survey requests are sent and which questions are asked.
Use checkboxes, radio buttons, text fields, or text areas, and add your own logo for a branded survey experience. It is a practical way to collect feedback without adding another external tool.
Start with OFORK
Open source ticket system. Self-hosted helpdesk software. Direct support and transparent annual pricing.