News About OFORK and Kim-KI

This page provides a quick overview of the latest updates in OFORK. The content is intentionally kept short and summarizes the most important new features in a compact format.

Version: OFORK 12 – New Features

  • SAP Integration:
    • Currently in development
    • Release - Fall 2026


  • Microsoft 365 Integration:
    • Direct connection with Microsoft 365
    • Use calendars directly in the ticket system
    • Calendar selection for Microsoft 365 users
    • Month, week, and day view
    • Create Teams meetings
    • Generate Teams links for support appointments, coordination, or escalations
    • Use Teams and channels
    • Display channel histories and send messages
    • Open Teams chat directly
    • Display SharePoint sites, document libraries, folders, and files
    • Create new Word, Excel, and PowerPoint documents
    • Upload files and create folders
    • Search documents while writing a ticket response
    • Add found documents directly as attachments
    • Kim-KI creates response suggestions using ticket content, existing knowledge, and Microsoft 365 documents
    • Fewer switches between ticket system, Teams, calendar, and document storage


  • Processes:
    • Automated process creation by Kim-KI
    • Process creation through BPMN upload
    • Process adjustment in the BPMN viewer
    • Define actions for each step
    • Link the desired process in the ticket via dropdown
    • Kim-KI sends an email with work instructions to the responsible employees for each activated work step
    • Employees simply click a “Work step completed” button after completing the task
    • Kim-KI marks the work step as completed, activates the next step, and sends another email
    • Logging into the ticket system is no longer required


  • Extra Files:
    • Important information about the customer or customer user directly in the ticket view
    • Displayed as note text or stored documents for quick orientation


  • FeedMe:
    • “FeedMe” button in the ticket view
    • Opens an overlay with an automatic summary of the ticket’s questions and answers
    • Summaries can be adjusted
    • Storage in JSONL format
    • Use for populating a Qdrant database
    • For similar tickets, Kim-KI automatically fills the response field with known answers


  • Survey Module:
    • Can be used individually per queue
    • Flexibly controllable with a modern interface
    • Questions can be created as checkbox, radio button, text, or textarea fields