News About OFORK and Kim AI

This page provides a quick overview of the latest updates in OFORK. The content is intentionally kept brief and summarizes the most important new features in a compact way.

Version: OFORK 12 – New Features

• Processes:
- Automated process creation by Kim AI
- Process creation through BPMN upload
- Editing processes in the BPMN viewer
- Define actions for each step
- Assign the desired process in the ticket via dropdown
- Kim AI sends an email with work instructions to the responsible employees for each activated work step
- After completing the task, employees simply click the “Work Step Completed” button
- Kim AI marks the work step as completed, activates the next step, and sends another email
- A login to the ticketing system is no longer required

• Extra Files:
- Important information about the customer or customer user directly in the ticket view
- Displayed as a note or as stored documents for quick reference

• FeedMe:
- “FeedMe” button in the ticket view
- Opens an overlay with an automatic summary of the ticket’s questions and answers
- Summaries can be adjusted
- Stored in JSONL format
- Used to populate a Qdrant database
- For similar tickets, Kim AI automatically fills the reply field with known answers

• Survey Module:
- Can be used individually for each queue
- Flexibly controlled with a modern interface
- Questions can be created as checkboxes, radio buttons, text fields, or text areas