OFORK Support Plans
Choose the support plan that fits your team. All plans include direct vendor support, remote updates and transparent annual pricing.
OFORK is open source. You pay for professional support and maintenance.
Support S
$ 3,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
10 - Support hours
Mon-Fri
10:00-15:00 CET
excluding public holidays - Critical response time
8 hours - Medium response time
2 business days - Low response time
4 business days - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
2
Support M
$ 4,500.00 / year
- Unlimited agents
- Remote updates
- Service requests
50 - Support hours
Mon-Fri
09:00-17:00 CET
excluding public holidays - Critical response time
4 hours - Medium response time
1 business day - Low response time
2 business days - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
4
Support L
$ 7,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
Unlimited - Support hours
Mon-Fri
08:00-20:00 CET
excluding public holidays - Critical response time
2 hours - Medium response time
4 hours - Low response time
1 business day - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
6
Support XL
$ 14,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
Unlimited - Support hours
24/7/365 - Critical response time
30 minutes - Medium response time
3 hours - Low response time
1 business day - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
Unlimited
Response times are service targets and depend on issue classification and customer cooperation.