OFORK Support Plans
You can find prices with AI and MS365 integration here: Support with AI
Support S
$ 3,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
10 - Support hours
Mon-Fri
10:00-15:00 CET
excluding public holidays - Critical response time
8 hours - Medium response time
2 business days - Low response time
4 business days - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
2
Support M
$ 4,500.00 / year
- Unlimited agents
- Remote updates
- Service requests
50 - Support hours
Mon-Fri
09:00-17:00 CET
excluding public holidays - Critical response time
4 hours - Medium response time
1 business day - Low response time
2 business days - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
4
Support L
$ 7,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
Unlimited - Support hours
Mon-Fri
08:00-20:00 CET
excluding public holidays - Critical response time
2 hours - Medium response time
4 hours - Low response time
1 business day - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
6
Support XL
$ 14,000.00 / year
- Unlimited agents
- Remote updates
- Service requests
Unlimited - Support hours
24/7/365 - Critical response time
30 minutes - Medium response time
3 hours - Low response time
1 business day - OFORK service portal
- Email support
- Phone support
- Remote access support
- Included add-on support
Unlimited
Response times are service targets and depend on issue classification and customer cooperation.