Request access to our customer portal and ask for an individual offer
Step 1:
Discovery Kickoff
In the first session, we create clarity around your goals, workflows, and requirements.
- Individual requirements review
- Practical input based on real ticket system projects
- Clear next steps you can act on immediately
Step 2:
System Design
We shape OFORK around your use case instead of forcing you into a generic setup.
- Custom OFORK concept
- Queue structure and permissions concept
- Notification and escalation settings
- Process design and request forms
Step 3:
Process Consulting and Implementation
From analysis to execution, we help you turn structure into daily workflow.
- Analysis of your operational processes
- Practical mapping inside OFORK
- Installation and system setup
- Individual adjustments where needed
Step 4:
Training
Targeted OFORK training helps your team work productively faster.
- Hands-on expert training
- Better user acceptance
- Faster productivity after rollout
- Smoother onboarding for teams
Step 5:
Ongoing Support
When something matters, fast and direct support makes the difference.
- Regular support and guidance
- Reliable help with service and support plans
- Fast response in urgent situations